PRIVACY POLICY

Haven Financial Solutions Limited (HFSL) is a registered company in England and Wales. Reg No: 10777497. Our registered address is, Brigss House, Commercial Road, Poole, Dorset, BH14 0JR
HFSL has created this privacy statement to demonstrate the continuing commitment to the protection and privacy of personal information provided by visitors interacting with this website. We consider the privacy of personal information to be of the utmost importance. HFSL recognises the importance of protecting your privacy and this statement is designed to help you understand how we collect, use and safeguard the personal information you may provide us with. HFSL will continuously assess this statement as business practices change and new technologies come in to use. Changes will be made based on these assessments, so this statement can better serve your needs.

What Information Does HFSL Collect?
When you visit the HFSL website there are two methods of collecting user data. The first is personal information you knowingly choose to submit and the second is website use (traffic data) information collected on an overall website visitor basis as you and others browse our website.

Personal Information You Choose to Provide to HFSL
When you submit personal contact  information to us via our online contact form or email, this is information about yourself that you have chosen to provide. This may include, but not be restricted to: Name, Email address, Business or home phone number. By providing this information you give your consent for us to contact you regarding the product(s) or services we offer.

Email Correspondence
When you correspond with us through email, we may retain your email address, the messages and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers.

Website Use Information
HFSL uses common website technology to monitor website visitor numbers, as well as page use within the website. Generally speaking this information does not include any personally identifying data. This data is mostly made up of geographical information, ip address, pages visited and time on the site.

IP Addresses
IP addresses are used by a computer every time you are connected to the Internet. An IP address is a number that is used by computers on the network (the internet) to identify your computer as being connected. The IP address of visitors is automatically collected by our web server as traffic data, and is required by the web server so that data (Web pages) can be sent to your computer.

How Does HFSL use this Information?
This visitor data is used to help us improve our content and the services we offer. The data provided by visitors also helps us to customize our site’s content and layout for other lawful purposes such as improving our search engine rankings. At TAL we hope these changes improve our site and better tailor it to your needs

Sharing or Selling Collected or Submitted Information
At HFSL we do not share or sell any of the information that uniquely identifies an individual who has submitted this kind of data to HFSL except to the extent it is necessary to process a transaction or provide. We will disclose information when legally required to do so, or for the protection of our own legal rights. HFSL will also release information when there is reason to believe that the disclosing of this information is necessary to identify, contact or bring legal proceedings against someone who is believed to be violating our Terms of Service and also to protect the safety of our users and the Public.

Terms and conditions
These Standard Terms apply to the supply of all products and services by Haven Financial Solutions Limited (hereafter referred to as HFSL ), unless we otherwise agree in writing. HFSL accept orders and instructions only on the basis that those instructing us do so as principals and are liable directly to us for payment of our account.

Liability
We accept no liability for loss or damage (direct, indirect or consequential) including all loss of profit or business arising out of any single claim, event, or series of related claims or events (including claims based on negligence).

Due diligence
Under certain circumstances we are required by law to collect evidence of identity from our clients. If you fail to supply any due diligence which we request we will be unable to provide services to you.

Customer services
If you are unhappy with any aspect of our service, please contact us directly on 01329 230875. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion.

Changes to terms and conditions
HFSL reserve the right to make changes to these terms and conditions from time to time. Under all circumstances the most recent online copy of our Terms & Conditions supersedes any previous dated copies you hold.

Jurisdiction
Contracts between us will be concluded in the English language and our relationship with you will be governed by English law and will be subject to the exclusive jurisdiction of the English courts.
Dated Feb 2018.

To discuss your circumstances / requirements, call +44 (0) 1202 082 380 
or e-mail info@havenfs.co.uk for a no obligation conversation.
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